Question 1

Where are you located?

Accepted Answer

Our showroom and warehouse is located off Bakerview Rd and Irongate Rd in the irongate industrial area. Our address is 1971 Midway Lane, Suite E, Bellingham, WA 98226. We are located in the Midway Business Center.   For all in-store pickups, please check-in at the front office. We will direct you to the pickup area for your rental order.

Question 2

What are your hours of operation?

Accepted Answer

Monday: 9am - 5pm Tuesday: By appointment /OR/ For scheduled in-store rental pickup or return
Wednesday: By appointment /OR/ For scheduled in-store rental pickup or return
Thursday: By appointment /OR/ For scheduled in-store rental pickup or return Friday: 9am - 5pm
Saturday: By appointment /OR/ For scheduled rental delivery or pickup Sunday: Closed /OR/ For scheduled rental delivery or pickup Closed on Holidays   We are open Mondays AND Fridays 9am to 5pm for in-store pickup or return, and for walk-in days for quick questions or follow-ups.   All other days, if you don't have an appointment or scheduled pickup or return, and would like to stop by, please call us first to see if we are on-site.   If you need a consultation at our showroom, booking an appointment is the best way we can give you 100% focused attention and plan your special event. Please book your consultation appointment here.

Question 3

Why do you have limited hours?

Accepted Answer

As we are a small, family owned and operated business, our hours are limited so that we're able to keep our rental prices low and pass the savings to you.   We encourage clients to book rental orders as soon as possible, as we may not be able to accommodate last minute or same-day rental order requests.   We also encourage clients to schedule consultation appointments to visit our showroom. Meeting clients by appointment allows us to focus our attention to your wedding or special event and assist with determining your rental needs without distractions.   Our hours change by the season and can be inconvenient for clients trying to drop-in without notice. Feel free to give us a call to see if we are on-site.

Question 4

What can I expect at a free consultation appointment?

Accepted Answer

A consultation appointment is recommended for all first-time events, weddings, or large special-event gatherings. We can help shape your vision with event planning, design, and layout; assist with logistics in terms of your rental needs; assist in creating a mockup tablescape; and provide additional planning resources.   COME PREPARED: ▪ Date and times of event (start and end times) ▪ Venue rental period hours (in/out times and on-site contact person) ▪ Venue location and address (unloading access into facility) ▪ Venue rental items included (number and sizes of tables) ▪ Guest count ▪ Bridal Party count ▪ Caterer ▪ Photographer ▪ Colors/Fabric Swatches   WHO TO BRING Bring your partner if possible. Deciding the look and feel of your reception is something that both of you should be involved in. Your wedding planner/coordinator may also be essential to bring, if you have one. If not, no problem! We will walk you through all the essential steps so that nothing gets missed.   As we have a limited showroom space, please limit your total party to two, including yourself, to your appointment. Practicing social distancing will be a challenge in our small space. Therefore, we kindly request you to consider the following COVID-19 safety measures before your upcoming appointment: - MAX 2 people per group - PLEASE wear a face covering - RESTROOMS are closed - RESCHEDULE if you are feeling unwell   WHAT TO BRING - Vital pieces of information, as per above  - Your organizer, notebook, pen - Fabric swatches - Samples of any decor or centerpiece to get a feel of your theme - Your cell phone or camera to take pictures of your choices or of different choices to take home and ponder - Any questions   Click here to book your consultation appointment.

Question 5

How far in advance should I reserve my rental order?

Accepted Answer

We recommend making a rental order reservation as soon as possible, usually after your venue and caterer is booked. Booking early helps to guarantee all your items will be available for your date.   For smaller events, we suggest booking 2-4 weeks ahead. For larger events, we suggest booking 5-6 months ahead, especially for events in June-September.

Question 6

How do I book a rental order?

Accepted Answer

You may book your rental order by phone, email, on our website, or in person during your scheduled consultation appointment. We require a 50% deposit to secure your items.   Please provide the following information when booking: ▪ Full name ▪ Telephone ▪ Email address ▪ Dates ▪ Delivery location and address ▪ List of rental items and quantities

Question 7

How long is a rental period?

Accepted Answer

A rental period is for 1-3 days. Begins the day before the event, and ends the day after the event.   For in-store pickup, rental orders are picked up the day before an event, and returned the next business day after the event. For weekend events, rental orders are picked up on Friday and returned on Monday during store hours. We are closed on weekends for in-store client returns.   For delivery to private residence or flexible venues, rental orders are also delivered the day before an event, and picked up the day after. For weekend events, rental orders are delivered on Friday or Saturday, and picked up on Sunday.   For delivery to venues with strict rental period policy, same-day delivery and pickup is available (additional fees will apply for after-hours pickup).   Longer rental periods are available. Email us for rates.

Question 8

Do you have a minimum order quantity?

Accepted Answer

For in-store pickup, we do not have rental order minimums. Rent as little or as much as you need.   For delivery service, we do require product delivery minimums. Delivery during peak season, we require a minimum rental order of $1000. Delivery during non-peak season, we require a minimum rental order of $500. Minimum amounts do not include tax or delivery service fees.

Question 9

What is your rental policy?

Accepted Answer

PAYMENT OF A DEPOSIT AND/OR SIGNATURE CONSTITUTES AGREEMENT TO THE FOLLOWING RENTAL CONTRACT FOR BELLINGHAM WEDDING AND EVENT RENTALS CANCELLATION POLICY EFFECTIVE DURING COVID-19. NO EXCEPTIONS.  Understanding and following all state, county and local health official rules and guidelines is the responsibility of the renter. With the constant changes of gathering allowances, for wedding and non-wedding related events, the following contract and policy is in effect. BWER recommends to fully consider these risks before reserving rentals. Please ensure you read and understand the below before signing.  Pricing & Product Availability: BWER holds pricing and guarantee product availability for 14 days after the quote date. Once contract has been signed and deposit payment made, your reservation is confirmed. Final changes, substitutions and final counts are due 14 days prior to rental pickup and/or delivery date.  Payment & Cancellation Policy: All rental orders must be secured with a signed contract and 50% deposit at time of order, unless credit has been established. All reservations require a credit card to confirm orders. Any rental order that is cancelled, will forfeit 25% of contract total. Any rental order that is cancelled within thirty (30) days prior to delivery or pickup date, will forfeit deposit and subject to 100% of contract total. Remaining balance and final changes are due fourteen (14) days prior to delivery or pickup date, after which, no further changes will be permitted. No deductions may be made to an order after the 14-day deadline. Additions made after the 14-day deadline will require payment of a separate change. All changes to rental orders are subject to availability in all events. When a reservation is made within a 14-day period prior to delivery or pickup date, full contract total will be due at time of booking, and will forfeit 100% of contract total when order is cancelled. No credit or refunds will be given for unused items once delivered.  Delivery/Pickup Fees & Limitations: Delivery/Pickup fees are calculated based on the number of items, bulkiness, location and/or if additional trips are required. A responsible party must be present for their entire delivery window and on-site upon delivery to accept rental items. Delivery fee includes drop off at the lowest level of the structure. Delivery fees DO NOT include set-up, going up/down flights of stairs or elevators, or carrying items more than 20-feet from truck. If delivery requires labor intensive load in/out (including elevators/stairs) logistical details must be arranged prior to event. Please be specific about delivery details of your location prior to making a reservation. If BWER discovers a special delivery situation upon arrival, an extra fee will be added to your total. Labor intensive deliveries range from an additional $50-$200.  In between delivery and pickup, you agree to provide secure storage for rented items, protect all items from sprinkler systems, and/or inclement weather including rain, and properly repack all items as delivered in their containers. You accept full risk for the duration of your rental period until all items are loaded onto our trucks.  Upon pickup, all equipment is to be taken down, stacked and ready for pickup at designated retrieval area. If you, the renter, will not be available during pickup, it is your responsibility to coordinate with the venue or a responsible individual to ensure all items are gathered together in the correct location. Pickup fees DO NOT include teardown, removal, packing, racking, stacking, or cleanup. All items must properly repacked and placed into the appropriate containers and/or boxes they arrived in. Items must be stored indoors or in a secured, covered, dry location until pickup. DO NOT LEAVE RENTAL ITEMS OUTDOORS DURING INCLEMENT WEATHER.  An additional charge of $50-$200 will be assessed for non-compliance, including rental items that are returned wet.  Tail-Gate Deliveries and Pickups Include:
▪ Ground-floor drop-off/pick-up, and leveled surface to accommodate chair rack dollies and wheeled carts.
▪ Tables and chairs will be dropped off in stacks and must be properly re-stacked as they were upon delivery, prior to our retrieval. Additional fees will apply if items are not stacked.
▪ Linens, in most cases, will arrive in stacked bags. Linens will need to be shaken out, dry, and placed into laundry bags upon pickup time. Additional fees will apply if linens are wet upon pickup.
▪ Dinnerware, glassware, and flatware will be dropped off in plastic racks and bussing tubs, and will need to be rinsed of food and placed back into the same racks upon pickup or additional fees will apply. ▪ All other rented items must be repacked as delivered in their containers. All containers and packing materials must be returned with your order, or fees will be assessed. No goods may be moved from the place of delivery without written permission of BWER. Renter shall have all equipment available for pickup by BWER on the pickup date listed under "Logistics > Standard Service Pickup" on your rental order. Failure to have said equipment available will subject renter to an additional rental charge for each day the equipment is not available for pickup and/or staffing fees of $100/HR for each additional hour not available, with a minimum of a 2-hour charge.  After-Hours Delivery/Pickup: Late night pickup service is available, upon discretion, for any pickups at 9:00PM or later. Additional fees will be applied starting at a flat fee of $80.  In-Store Pickup Rental Requirements: Rentals must be picked-up in a secure vehicle. Small orders may be picked-up in a car or vehicle of choice, but all items must be in the enclosed portion of vehicle. Bulky orders, such as furniture (tables and chairs) must be picked-up in a CLEANED & CLEARED FULL-SIZE PICKUP TRUCK, ENCLOSED TRAILER, BOX TRUCK, or CARGO VAN. VEHICLE MUST BE ENCLOSED.  Must provide your own tarps, moving blankets, ratchet straps, tie downs. Renter is responsible for cleaning and clearing out your truck bed or cargo trailer floor prior to pickup. Our rental equipment is clean, sanitized and ready-to-go for your event; we take pride in maintaining our equipment in order for you to have a beautiful and successful event; so we want to ensure our rentals are being handled with the same care and condition when rentals are provided to you. Renter is responsible for supplying own moving supplies, tarps, ratchet tie downs. Renter is responsible for bringing appropriate supplies in rainy weather, if loading in pickup trucks with no cover.  !! ABSOLUTELY NO FLAT BED TRAILERS OR OPEN UTILITY TRAILERS ALLOWED FOR ANY ORDER, NO EXCEPTIONS. ANY CUSTOMER ARRIVING IN A FLAT-BED TRAILER OR OPEN UTILITY TRAILER WILL BE DENIED RENTALS AND WILL NOT BE ELIGIBLE FOR A REFUND. PLEASE COME PREPARED.  When picking up your items in-store, you are responsible for all damage or loss from the moment items are loaded in to your vehicle to when they are returned back. Items must be returned on your due date to avoid additional charges.  Cleaning Policy: All items rented from BWER must be returned clean, free of food and otherwise in good order, condition and repair and rental ready. Additional charges, replacement/damage fees will apply for non-compliance:  Linens: No rips, tears, burn holes, pin piercings, tape, candle wax stain, ink/marker stains, or chocolate fountain stains. Shake out all linens before placing them into laundry bags. Wet or damp linens must be completely air dried before placing into laundry bags to prevent mold and/or mildew. Do not leave laundry bag of linens outdoors overnight. Tables: Must be reasonably free of food, dirt, debris and contaminants, and otherwise in good order, condition and repair and rental-ready. Folding Chairs: Must be free of mud, grass, and other dirt, debris, food and contaminants. Dinnerware: Must be rinsed off due to sanitary reasons before return. Flatware: Must be rinsed off and placed in to bussing tubs provided due to sanitary reasons before return. Glassware: Empty any excess liquids, and place them upside down back into the plastic racking provided. If different types of glassware were rented, place each glassware type in its designated rack.  Catering Equip: Must be rinsed off due to sanitary reasons before return. Concession items: Remove food particles from each machine (example: popcorn) before return. Grills: Remove food particles and cleaned out before return. Tents: Remove all floral arrangements, tape, trash, decorations and other items are removed from all tents prior to packing up. Allow tents to air dry if wet or damp prior to enclosing them in their covers. All other rental items: Repack, recover and place back into proper containers. All containers, boxes, totes, and packing material must be returned to avoid replacement fees.  Equipment Care & Preparation: Customer shall use all property in a careful and proper manner, shall comply with all applicable laws and regulations, and shall return the property in the same condition and good repair as when received.  Late Returns: Rental items returned late will be charged for an additional day. If items are not returned within three days and customer is not able to be reached, replacement fees will be assessed and charged. Communication is important.  Damage & Loss: You shall at your own expense provide and maintain protection or personal guarantee against loss, damage or destruction to the rented equipment, including storage containers or protective casing used for transport. You assume full responsibility of item upon possession and agree to pay full retail replacement cost for lost or damaged items. Should an item be discontinued, renter shall pay retail cost on a suitable replacement unit as deemed appropriate by BWER. A valid credit card must be on file for these charges. If you find missing rental items, please return them to our office within 5 days for a full refund.  Linen Policy: Please note that your linens may come from different dye lots and vary slightly in color. This is unavoidable. Damage due to negligence includes, but is not limited to, candle wax, burns, tears, cuts, holes, ink, mold/mildew will be renter’s responsibility and charged the full replacement cost. DO NOT USE WAX CANDLES WITH AN OPEN FLAME WITH OUR LINEN. Please use battery operated candles only.  Tent Policy: Must be secured from wind using ropes/stakes or weights. Wind can cause unsecured tents to blow over causing damage or injury. Ropes and stakes can be a tripping hazard - use caution. Tents must be taken down if winds exceed 20 MPH - structural limitation. Tents are water resistant, not water proof. No BBQs or open flames under or within 25' of tent. Follow instructions carefully. Renter is responsible for any damage. Allow tents to air dry if wet or damp prior to enclosing them in their covers for return.  Helium Tank Policy: With respect to helium rentals, the rented item is the helium cylinder, which must be returned to BWER complete and in good order, condition and repair in order to avoid being charged for its replacement cost. The purchased item is the helium gas that fills the rented helium cylinder. All tank prices include tank rental and helium purchase. All charges are final, there are no refunds for helium not used. Each tank rented will come with 1-nozzle.  Concession Equipment Policy: Concession equipment may be damaged during, or malfunction as a result of, transportation. It is the renter’s responsibility to carefully review all safety instructions and manuals provided or made available in connection with such equipment, to carefully examine and test such equipment upon its delivery to the event site, and to notify us of any issues within 30 minutes of its arrival. In all other events, we will assume such items are in good working order.  Our Responsibility: To provide you with the correct product in correct quantities to you in a safe and timely manner; to provide the same product as advertised in the condition advertised or displayed; To educate you in the proper use, set-up, take-down, and storage of your rental products. Every effort is made to fill your order exactly as requested. If circumstances prevent us from doing so, BWER reserves the right to upgrade the quality or find a substitute product.   Hold Harmless: By signing a rental agreement, Renter below will indemnify and hold harmless Bellingham Wedding and Event Rentals (BWER) and its agents and employees from any and all claims, actions, and judgments relating to and arising from the Renter’s use of rental equipment from time of delivery or pickup to time of retrieval or drop off.  Force Majeure:  BWER will use its best efforts to prevent delays or postponements in service, however, BWER shall not be liable for any damages of any kind incurred by the Client by reason of any postponement or delay of service caused by acts of God, alien invasion, strikes, lockouts, or other industrial conflicts, wars, riots, arrests, explosion, fires, damage to machinery or other cause not within the control of the BWER.  Resolving Disputes: If a dispute arises under this Agreement, the parties agree to first try to resolve the dispute with the help of a mutually agreed-upon mediator in Whatcom County., Washington. Any costs and fees, other than attorney fees, associated with the mediation will be shared equally by the parties. If it proves impossible to arrive at a mutually satisfactory solution through mediation, the parties agree to submit the dispute to binding arbitration in Whatcom County under the rules of the American Arbitration Association. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction to do so.  Execution by Facsimile/E-Mail:  This Agreement may be executed by the Parties and transmitted by facsimile and electronic mail, or if so executed and transmitted, this Agreement will be for all purposes as effective as if the Parties had delivered and executed the original Agreement.

Question 10

What is your payment policy?

Accepted Answer

All rental orders must be secured with a 50% deposit at time of order, unless credit has been established. Any rental order that is cancelled, will forfeit 25% of contract total. Any rental order that is cancelled within thirty (30) days prior to delivery or pickup date, will forfeit deposit and subject to 100% of contract total. Remaining balance is due fourteen (14) days prior to delivery or pickup date.   When a reservation is made within a 14-day period prior to delivery or pickup date, full contract total will be due at time of booking, and will forfeit 100% of contract total when order is cancelled.   No credit or refunds will be given for unused items once delivered.

Question 11

What payment types do you accept?

Accepted Answer

We accept VISA, Discover, MasterCard, American Express, Check and Cash (exact change only). If paying by check or cash, a valid major credit card is still required on file (no debit cards).   A 50% deposit will be due at the time of reserving items. Remaining balance is due fourteen (14) days prior to delivery or pickup date.   Businesses with an established account with us will be invoiced after rentals have been returned with 30 day net billing.

Question 12

Can I change my order after I make a deposit?

Accepted Answer

Final changes are due fourteen (14) days prior to delivery or pickup date, after which, no further changes will be permitted. No deductions may be made to an order after the 14-day deadline. Additions made after the 14-day deadline will require payment of a separate change. All changes to rental orders are subject to availability in all events.

Question 13

What if I have to cancel my order?

Accepted Answer

CANCELLATION POLICY EFFECTIVE DURING COVID-19. NO EXCEPTIONS. Following all state, county and local health official rules and guidelines is the responsibility of the renter. Payment & Cancellation Policy is in effect during COVID-19. We recommend to fully consider these risks before reserving rentals. Read our Rental Policy here   Any rental order that is cancelled, will forfeit 25% of contract total. Any rental order that is cancelled within thirty (30) days prior to delivery or pickup date, will forfeit deposit and subject to 100% of contract total. When a reservation is made within a 14-day period prior to delivery or pickup date, orders are non-refundable when the order is cancelled.   We understand the emotional and financial stress of canceling an event, however rental items have been reserved and allocatted to you, for your date, and not available for other customers to rent. We have to turn down many customers looking for availability. Rental orders require staffing. They take time and labor to prep. Our costs and labor must be covered for reserving and prepping your items. We have multiple rental orders to prepare each week and it takes a dedicated team of warehousing staffing to fulfill.

Question 14

Do you offer any discounts?

Accepted Answer

To help give back to our communities we extend a 10% discount for non-profit organizations. Please provide your 501(c)3 documentation when placing your rental order.   For businesses and/or industry vendors that we work with 5 times or more per calendar year are also eligible to receive a discount up to 15%.     Exceptions that don't qualify for discount include: ▪ linens ▪ carnival & concession equipment ▪ delivery and pickup fees ▪ single-use party supplies

Question 15

Can I pickup and return my rental order?

Accepted Answer

We encourage in-store pickup and return for small rental orders. Rentals may be picked-up in a car or vehicle of choice, but must be in a secure vehicle and rentals must be in the enclosed portion of vehicle. Please keep in mind the size of vehicle needed to pick up equipment. Please also ensure you have enough room in your vehicle for your rental items.   Bulky orders, such as furniture (tables and chairs) must be picked-up in a CLEANED & CLEARED FULL-SIZE PICKUP TRUCK (w/tailgate), ENCLOSED TRAILER, BOX TRUCK, or CARGO VAN. VEHICLE MUST BE ENCLOSED. Must provide your own tarps, moving blankets, ratchet straps, tie downs.  1) Renter is responsible for cleaning and clearing out your truck bed or cargo trailer floor prior to pickup. Our  rental equipment is clean, sanitized and ready-to-go for your event; we take pride in maintaining our equipment in order for you to have a beautiful and successful event; so we want to ensure our rentals are being handled with the same care and condition when rentals are provided to you. 2) Renter is responsible for supplying own moving supplies, tarps, ratchet tie downs. 3) Renter is responsible for bringing appropriate supplies in rainy weather, if loading in pickup trucks with no cover.  ABSOLUTELY NO FLAT BED TRAILERS OR OPEN UTILITY TRAILERS ALLOWED FOR ANY ORDER, NO EXCEPTIONS. ANY CUSTOMER ARRIVING IN A FLAT-BED TRAILER OR OPEN UTILITY TRAILER WILL BE DENIED RENTALS AND WILL NOT BE ELIGIBLE FOR A REFUND. PLEASE COME PREPARED.      When picking up your items in-store, you are responsible for all damage or loss from the moment items are loaded in to your vehicle to when they are returned back. Items must be returned on your due date to avoid additional charges. For weekend events, orders are picked up on Friday and returned on Monday. You must return items during store hours. We are closed on weekends for in-store client returns. No after-hours returns available on-site. Do not leave rentals outside our doors.   Certain items and quantities are not available for in-store pickup due to insurance and safety reasons and will require delivery. These include: ▪ Over 50 chairs
▪ Over 4 tables

Question 16

Do you deliver?

Accepted Answer

We deliver and retrieve rental orders only within Whatcom & Skagit Counties. We currently do not offer deliveries to Island Counties (ie: Oak Harbor, Whidbey Island, Camano Island), some areas of Skagit County (ie: Anacortes) and some areas of Whatcom County (ie: Point Roberts, Glacier).   For delivery during peak season :: We require a minimum rental order of $1000. Minimum amounts do not include tax or delivery service fees.   For delivery during non-peak season :: We require a minimum rental order of $500. Minimum amounts do not include tax or delivery service fees.   For delivery to private residence or flexible venues, rental orders are delivered the day before an event, and picked up the day after. For weekend events, rental orders are delivered on Friday or Saturday, and picked up on Sunday or Monday.   For delivery to venues with strict rental period policy, same-day delivery and pickup is available (additional fees will apply for after-hours pickup).   Delivery and Pickup is scheduled in a one-hour timeframe window. During our busy season, we're unable to accommodate delivery and pickup time preferences - your timeframe window will be scheduled for you. We have multiple deliveries and pickups in a single day throughout the county, and we schedule our times according to location and size of order. At delivery time, a responsible party must be present for their entire delivery window and on-site to accept rental items. At pickup time, if you, the renter, will not be available during pickup, it is your responsibility to coordinate with the venue or a responsible individual to ensure all items are gathered together in the correct location. You will be notified by email 2-weeks prior to delivery date with your scheduled timeframe window for both delivery and pickup.   Please note some rental orders may require delivery and will not be available for in-store client pickup due to insurance and safety reasons.

Question 17

How does your delivery service work?

Accepted Answer

Delivery/Pickup fees are calculated based on the number of items, bulkiness, location and/or if additional trips are required. Your rental order will be delivered/picked up within in a 1-hour timeframe window. During our busy season, we cannot offer preferences in delivery/pickup time as we have multiple deliveries per day, and our schedule depends on delivery route. Delivery/Pickup times are confirmed 2-weeks prior to date.   After-hours refers to times before or after our regular business hours and will incur additional fees. This includes deliveries before 9:00AM or pickups after 9:00PM.   A responsible party must be present for their entire delivery window and on-site upon delivery to accept rental items. Delivery fee includes drop off at the lowest level of the structure. Delivery fees DO NOT include set-up, going up/down flights of stairs or elevators, or carrying items more than 20-feet from truck. If delivery requires labor intensive load in/out (including elevators/stairs) logistical details must be arranged prior to event. Please be specific about delivery details of your location prior to making a reservation. If BWER discovers a special delivery situation upon arrival, an extra fee will be added to your total. Labor intensive deliveries range from an additional $50-$200.   Please provide as much delivery instructions, including if there is an accessible driveway or level surface area for safely unloading (NOTE: our liftgate requires a level surface), turn around area, private/hidden driveway, gated community, overgrowth trees/brush, etc. There is an additional charge for unusual situations, or difficult access.   In between delivery and pickup, you agree to provide secure storage for rented items, protect all items from sprinkler systems, and/or inclement weather including rain, and properly repack all items as delivered in their containers. You accept full risk for the duration of your rental period until all items are loaded onto our trucks.   Upon pickup, all equipment is to be taken down, stacked and ready for pickup at designated retrieval area. If you, the renter, will not be available during pickup, it is your responsibility to coordinate with the venue or a responsible individual to ensure all items are gathered together in the correct location. Pickup fees DO NOT include teardown, removal, packing, racking, stacking, or cleanup. All items must properly repacked and placed into the appropriate containers and/or boxes they arrived in. Items must be stored indoors or in a secured, covered, dry location until pickup. DO NOT LEAVE RENTAL ITEMS OUTDOORS DURING INCLEMENT WEATHER.  An additional charge of $50-$200 will be assessed for non-compliance, including rental items that are returned wet.   Email us for delivery rates. Please include delivery location and address.

Question 18

Do you set-up and tear-down?

Accepted Answer

No. The delivery fee does not include set-up of your rentals, like setting up tables or chairs, placing linens on tables, or tying chair sashes. The delivery fee also does not include going up or down flights of stairs or elevators, or carrying items more than 20-feet from the truck. We also do not tear-down, stack, rack or pack your equipment for return. And, we currently do not offer these as additional paid service add-ons. We suggest you trust a wedding coordinator with this task.   If you hire a wedding coordinator, please ensure they understand our rental care instructions, and rental return policy. All items must be stacked, racked, packed and placed in the designated retreival area for pickup. Additional fees will be charged for non-compliance. Download a copy of our rental agreement and general policies here.   If our staff has to begrudgingly clean up after your party, you will incur additional fees of $120/hr as it will delay our schedule and make us late for our next rental order pickup.   Additional fees will also incur for non-compliance and if there are issues at the time of delivery/pickup (stairs; elevators; long hauls; delivery area not prepared, cleared of obstacles or animal feces; items not properly sheltered and protected in the event of inclement weather; decorations not removed; difficult access, etc.) and range from $50-$200.

Question 19

Late returned items, Missing items, or Damaged items

Accepted Answer

If any rental item(s) is returned after the due date agreed upon on the Rental Contract, the customer is responsible for paying a 1-day rental charge for each day during which any item remain unreturned or unavailable for further rental. Any item(s) not returned to BWER within 5 consecutive days following the originally scheduled return date set forth in the Rental Contract will be deemed lost, stolen or destroyed, in which event the customer will be charged for the full replacement cost of such item(s), together with all costs and expenses incurred by BWER in connection therewith will be charged to the credit card on file (including without limitation, the actual cost of such item(s), all taxes, tolls and duties as well as packing, shipping, delivery, and related charges, and all rent and other amounts accruing under the Rental Contract until such item(s) is returned to or received by BWER as required under the Rental Contract). Should an item be discontinued, renter shall pay retail cost on a suitable replacement unit as deemed appropriate by BWER.   Items used to pack, store, transport rental items, including racks, containers, boxes, protective pouches, laundry bags (for dirty linens), bussing tubs (for dirty flatware), or other branded storage that is unreturned will be charged to the credit card on file.   If any rental item(s) is returned other than in the condition required under the Rental Contract), they will be considered damaged and ususable and will be charged to the credit card on file. 
Items rented, but not used are not eligible for a refund.

Question 20

Table and Chair Rental Policy

Accepted Answer

Table and Chair rentals do not include setup and teardown.   ▪ All Tables must be properly taken down (collapsed) and returned complete, reasonably free of dirt, debris and contaminants, and otherwise in good order, condition and repair, rental-ready, to their original delivery location.   ▪ All WOOD chairs must be properly re-stacked on to wooden racks, 20 per rack, seat side up, all feet facing same direction. Orange ratchet straps do not need to be secured, have them ready for staff. ▪ All POLY chairs must be properly re-stacked onto chair carts (if provided), seat side up, all feet facing same direction. Tables and chairs will be dropped off in stacks and must be properly re-stacked prior to our retrieval. Additional fees may apply if items are not stacked. Please ensure that all chairs are free of mud, grass, and other dirt, debris, food and contaminants.

Question 21

Linen Rental Policy

Accepted Answer

Customers are not responsible for laundering any rented linens (please do not do so). Here are rental care instructions for your linens and preventing any damage:   ▪ Linens and napkins must be shaken out thoroughly to remove any confetti, glitter, flower pedals, chunks of food, paper napkins, and other table debris and trash before placing into the laundry bags provided. Please separate linens, table runners and napkins, if possible.   ▪ Linens should be free of candle wax, holes, burns, ink, tape, glitter, debris, mold/mildew. Customers are responsible for any damages due to negligence and will be charged the full replacement cost of any linen damaged as a result of negligence.   ▪ If linens are wet, please allow time to let them air dry before placing into the laundry bags, as this will prevent mildew. REPACKING OF LINENS THAT ARE WET OR DAMP WILL RESULT IN MOLD AND/OR MILDEW, FOR WHICH YOU WILL BE LIABLE.   ▪ Do not leave laundry bags of linens outside, or outside overnight. They become infested with earwigs.   ▪ Plastic skirting clips are sent with Bar Linen orders that require them. If they are not returned to BWER upon the expiration or termination of your rental, you will be charged for their full replacement cost.   ▪ Return all used and unused laundry bags. Unreturned laundry bags will incur charges.   Wax Damage to Linens This is the most common cause of damages to linens. All candles must be in a glass container or set on a mirror, candle stand, glass or protective cover to eliminate wax spills on the linen. NO CANDLES ARE TO BE PLACED DIRECTLY ON THE LINEN WITHOUT AN APPROPRIATE HOLDER. If burns occur, the item is considered damaged, and must be replaced. If there are any wax stains at all, even a small dot, the item will be considered damaged and will also need to be replaced. Ink Damage to Linens Ink and marker stains will not come out, so please do not provide
coloring books for children on tables that you have rented linens for. Butcher paper from the craft store is more appropriate. You can still create a centerpiece for the children’s table to tie it in with your other guest tables.   Chocolate Stain to Linens Consider using plastic table coverings to be used under items such as chocolate fountains. This will prevent permanent damage to our linen and possible replacement fees. If the client refuses plastic coverings, the client assumes
full responsibility for the chocolate stains and the replacement fee for each
table linen affected.   If damage or stains occur which require extra cleaning, client will be notified and billed of such services within 10 days after the event.

Question 22

How do I know what linens I need?

Accepted Answer

First, you will need to know what table size and table quantity you need linens for.   Then, you can determine what size of linens you would like. Use the below size guide: https://www.bellinghameventrentals.com/sizing-guide   Finally, you can select your linen fabric and color. Use the below link: https://www.bellinghameventrentals.com/linens   Don't forget about adding linen accents such as napkins, table runners, or chair sashes.

Question 23

Will the linens have fold lines?

Accepted Answer

Yes. Linens in their natural habitat fold up in their plastic bag dens, your linens will probably have fold lines. Laying them out on the tables well ahead of time helps, or steaming them on the table. If you attempt to iron linens yourself you are responsible for damage.

Question 24

Why rent linens vs. buying/borrowing?

Accepted Answer

Linen rental cost includes the cleaning, maintenance, storage, and handling of the inventory. While some may think renting a linen for $20 seems unreasonable, the overhead for the care and maintenence of that linen is a continual expense for the company.   YES you will pay more money for your linens. Simply because the cost pays for commercial washing and pressing, paying employees that give you great service, and a showroom and place of business where you can come to ensure you are giving your money to a reliable business. Remember - you always get what you pay for. But the most important thing you are paying for is your PEACE OF MIND. While borrowing tablecloths from family/friends is always an option, be aware that if tablecloths are stored in a garage, shed or outdoors where they can get easily damp or wet, mold/mildew will certainly damage the tablecloths - you CANNOT remove mold/mildew including washing them in washing machines; there is no way to save these tablecloths. If they are stored indoors, then most likely they will be folded and packed away. Ensure you ask about the condition, sizes, and colors of the tablecloths well in advance. And ensure you also start cleaning and pressing them ahead of time. Some brides are willing to make their poor aunties stay up all night hand-ironing their tablecloths the night before the wedding just to save a buck. While purchasing tablecloths from an online retailer is also another option, there are a few things to consider before buying. Quality - tablecloths can be inexpensive to purchase online, but consider the fabric, weight of the fabric, and the overall quality. Many linens are inexpensive because the quality of fabric is thin and very lightweight. Pressing - when tablecloths arrive, they will be in compact, plastic packaging and will require hours of hand-ironing. Storage - at the end of the reception, you will be left with bundles of dirty linens that will need to be washed and stored. Before you borrow or buy tablecloths, consider renting linens from a trusted rental company to ensure quality, satisfaction and peace of mind.

Question 25

Dinnerware, Flatware, and Glassware Rental Policy

Accepted Answer

Customers are responsible for rinsing all dinnerware, flatware, and glassware items for sanitary reasons:   ▪ Dinnerware Racks: Please ensure that dinner and dessert plates are rinsed off due to sanitary reasons. Place all rinsed plates into white dishware racks provided by BWER before return or scheduled pickup.   ▪ Flatware: Please place all rinsed flatware into any bussing tubs provided by BWER and separate all utensils by type. Return all grey bussing tubs.   ▪ Glassware: Please empty any excess liquids and place them upside down back into the racks provided by BWER. If different types of glassware were rented, please place each glassware type in its designated rack.

Question 26

Chafer Set Rental Policy

Accepted Answer

Chafer sets do not include sterno chafing fuel. They can be purchaed separately.   Customers are responsible for washing all chafer pans, including soup chafers, for sanitary reasons, upon return.

Question 27

Concession/Carnival Equipment Rental Policy

Accepted Answer

Concession equipment may be damaged during, or malfunction as a result of, transportation. It is the customer’s responsibility to carefully review all safety instructions and manuals provided or made available in connection with such equipment, to carefully examine and test such equipment upon its delivery to the event site, and to notify us of any issues within 30 minutes of its arrival. In all other events, we will assume such items are in good working order.   Please make sure that all loose food particles are removed from machines upon pickup by or return. Examples: Popcorn removed; cotton candy bowl wiped out; ice removed from snow cone machine.

Question 28

Pop-Up Tent Rental Policy

Accepted Answer

Our tent rental services include pop-up tents in 10x10 or 10x20 size. Tents must be secured from wind using ropes/stakes or weights. Wind can cause unsecured tents to blow over causing damage or injury. Ropes and stakes can be a tripping hazard - use caution. Tents must be taken down if winds exceed 20 MPH - structural limitation. Tents are water resistant, not water proof. No BBQs or open flames under or within 25' of tent. Follow instructions carefully. Renter is responsible for any damage. Allow tents to air dry if wet or damp prior to enclosing them in their covers for return.

Question 29

Helium Tank Rental Policy

Accepted Answer

With respect to helium rentals, the rented item is the helium cylinder, which must be returned complete and in good order, condition and repair in order to avoid being charged for its replacement cost.   The purchased item is the helium gas that fills the rented helium cylinder. All tank prices include tank rental and helium purchase.   ▪ All charges are final, there are no refunds for helium not used. ▪ Each tank rented will come with 1-nozzle

Question 30

Covid-19 Safety Measures

Accepted Answer

▪ We will be sanitizing high-touch point areas and doubling-down on hygiene and cleaning efforts in our facility. ▪ All staff members will be reminded to wash their hands frequently and/or use sanitizer to protect themselves and reduce the chance of transmission. ▪ We have added sanitizer stations, disposable gloves, and face masks in our work areas for team members. ▪ We will be limiting access in our front-office waiting area. ▪ We are encouraging email, phone, text conversations instead of face-to-face. If consultation appointments need to be scheduled, we are limiting to 2 people and requesting to wear a mask, if possible. No drink or food permitted. If you feel ill, please stay home and we will re-schedule your appointment or setup a video conferencing appointment. ▪ All rental orders will need to be paid in full prior to in-store pickup. ▪ In-store pickup and return will be contactless. Instructions will be provided during pickup. ▪ Delivery staff will take steps to protect clients and themselves by using gloves, masks, sanitizers, and wipes especially when they have been in public places or touching high-touch point areas. ▪ Staff will maintain social distancing in the warehouse as much as possible. ▪ Rental equipment returning to our warehouse is always cleaned and sanitized before returning to stock. We will be increasing our cleaning procedures using hospital-grade Cavicide Disinfectant Cleaner. As always, our dishware, glassware, flatware, food service equipment and linens are processed and cleaned in commercial-grade equipment.

Following all state, county and local health official rules and guidelines is the responsibility of the renter. Payment & Cancellation Policy is in effect during COVID-19. We recommend to fully consider these risks before reserving rentals. Read our Rental Policy here

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